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NextgenID
Join NextgenID's Team

Hardware Support Specialist

Why NextgenID

“Identity Starts Here”

NextgenID focuses on improving the efficiency and speed of mission critical, high assurance identity enrollment and credentialing operations that are essential to hundreds of millions of users worldwide.

Our technologies are engineered to dramatically reduce the time and cost of capturing accurate data when creating a digital identity. Our industry-neutral solutions revolve around “Supervised Remote-Identity Proofing” to automatically, securely and “remotely” perform all proofing, enrollment and credentialing processes and workflows for our customers. The industry is taking notice as we are now working with some of the largest agencies in the US Defense, intelligence, Civil, State and Local government markets, as well as other national governments and commercial organizations throughout the world.

Established in 2005, NextgenID is a globally leading provider of trusted Identity, Credentialing and Access Manage (ICAM) solutions. The company is privately held with our headquarters located in Fairfax, Virginia and R&D/Manufacturing operations in San Antonio, Texas. NextgenID is a major contributor to the NIST SP 800-63-3 for high assurance (IAL3) which is now an industry standard.

Job Type & Requisitions
Engineering Department
DMV (D.C., Maryland, Virginia) On-site and Remote
Must be a U.S. citizen with current COVID Vaccination
Position is Full-time. Scheduled weekly hours 40-50 hours
Travel required 20-40%

Job Brief

  • Installs, modifies and makes minor repairs to computer hardware and software systems. Resolves staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity
  • Hardware support specialist develops, designs, and tests computer hardware, electro-mechanical components, peripheral devices, for computer and electrical systems
  • Duties may include designing and testing hardware components, analyzing test data, eliminating errors, modifying existing hardware, and designing hardware for other electrical devices

Job Roles & Responsibilities

  • Familiarity with Government’s procedures and requirements for HSPD-12, knowledge about Identity, Credential, and Access Management (ICAM), PIV (Personal Identity Verification) integration, Biometrics and Credential Management System (CMS) is a plus
  • Design new products and maintain all hardware components, and interconnects
  • Provide technical and non-technical support
  • Develops, implements product designs and provides support to production, and ensures compliance with timeframe, quality, and cost targets
  • Manage technical aspects and monitor the efficient deployment of innovative technologies and systems
  • Perform market research using various techniques such as market surveys and search engines to ensure the product compatibility with Management technical architectures
  • Analyze all product performance pricing and ensure adherence to life period forecasts, and product distribution
  • Coordinate with product development teams to perform design for testability on the design cycle
  • Field service, deployment, and troubleshooting to customer and remote office locations required

Qualifications & Requirements

  • B.S. in Computer Science, Information Systems, Engineering, Mathematics, or other related scientific or technical discipline is preferred
  • Position requires 3 to 5 years of relevant experience supporting technical hardware projects of similar size, scope, and complexity
  • Proven hardware device integration experience
  • Prior experience with biometric devices, document scanners, and USB devices is a plus

Additional Requirements
All NextgenID employees must be fully vaccinated, and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement and must have an approved exemption before the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt NextgenID's vaccination policy. NextgenID is an Equal Opportunity/Affirmative Action employer.

Our offer:

  • Fast growing Company with an exhilarating performance record
  • Competitive compensation package
  • Full health insurance (medical, dental, and vision), HSA
  • 401(k), PTO, and Employee Stock Options Awards
To Apply for this post, please send your resume to Jobs@NextgenID.com


Headquarters

10300 Eaton Place
Suite 305
Fairfax, VA 22030
USA

Engineering Facility

9901 Broadway
Suite 117
San Antonio, TX 78217
USA