Please enable JS

NextgenID
Join NextgenID's Team

Software Support Specialist

Why NextgenID

“Identity Starts Here”

NextgenID focuses on improving the efficiency and speed of mission critical, high assurance identity enrollment and credentialing operations that are essential to hundreds of millions of users worldwide.

Our technologies are engineered to dramatically reduce the time and cost of capturing accurate data when creating a digital identity. Our industry-neutral solutions revolve around “Supervised Remote In-Person Proofing” to automatically, securely and “remotely” perform all proofing, enrollment and credentialing processes and workflows for our customers. The industry is taking notice as we are now working with some of the largest agencies in the US Defense, intelligence, Civil, State and Local government markets, as well as other national governments and commercial organizations throughout the world.

Established in 2005, NextgenID is a globally leading provider of trusted Identity, Credentialing and Access Manage (ICAM) solutions. The company is privately held with our headquarters located in Fairfax, Virginia and R&D/Manufacturing operations in San Antonio, Texas. NextgenID is a major contributor to the NIST SP 800-63-3 for high assurance (IAL3) which is now an industry standard.

Job Type & Requisitions
Systems Engineering Department
DMV (D.C., Maryland, Virginia) On-site and Remote
Must be a U.S. citizen with current COVID Vaccination
Position is Full-time. Scheduled weekly hours 40-50 hours
Travel required 10-20%

Job Brief

  • NextgenID is looking for a software support specialist that is skilled in the use of specialized computer software
  • Job duties include developing training in software systems, performing systems tests to identify software failure points, and working with clients to gather requirements

Job Roles & Responsibilities

  • Familiarity with the Government’s procedures and requirements for HSPD-12, knowledgeable about Identity, Credential, and Access Management (ICAM), PIV integration, Biometrics, and Credential Management System (CMS) is a plus
  • Expertise in software development, support, and engineering
  • Write and test software as per specifications and designs
  • Review and learn complex system requirements
  • Develop software tools and subsystems to support software reuse and development
  • Offer software process management and control through the coding portion of the software development process
  • Offer quality software for release to production by writing and implementing test scripts
  • Manage test databases and ensure integrity and accuracy
  • Disseminate test data from the control database to staff to meet adequate unit testing
  • Apply analytical and problem-solving skills to verify products through testing
  • Record and document actual results as per expected results
  • Manage well-organized test results records and generate historical analysis
  • Determine, develop, and review approval of required quality system documentation
  • Support configuration management tasks on projects
  • Troubleshoot and diagnose to solve complex hardware, software, integration issues

Qualifications & Requirements

  • B.S. in Computer Science, Information Systems, Engineering, Mathematics, or other related scientific or technical discipline is required
  • Position requires 3 to 5 years of relevant experience supporting projects of similar size, scope, and complexity
  • Proven hardware device integration experience
  • Prior experience with biometric devices and algorithms is a plus

Additional Requirements
All NextgenID employees must be fully vaccinated, and they must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to the vaccination requirement and must have an approved exemption before the start of their employment. Where work is performed strictly at a customer site, customer site vaccination requirements preempt NextgenID's vaccination policy. NextgenID is an Equal Opportunity/Affirmative Action employer.

Our offer:

  • Fast growing Company with an exhilarating performance record
  • Competitive compensation package
  • Full health insurance (medical, dental, and vision), HSA
  • 401(k), PTO, and Employee Stock Options Awards
To Apply for this post, please send your resume to Jobs@NextgenID.com


Headquarters

10300 Eaton Place Suite 305,
Fairfax VA 22030, USA

Center of Excellence

9901 Broadway Suite 117,
San Antonio, TX 78217