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Addressing COVID-19
How to Continue High Assurance Identity Proofing and Issuance

Eliminates physically present operators - social distancing and safety for enrollees and operators.
After-effects of this pandemic will change how business is conducted well beyond this immediate crisis. NextgenID has revolutionized the proofing process for issuance of PIV, CAC and PIV- I credentials. Remote proofing services using our Portal comply with social distancing by allowing guidance through the enrollment process without the need for a person to physically interact with enrollees. This lack of human-to-human contact will greatly help to combat COVID-19 and keep people safe.

Mohab Murrar, CEO

The New Normal
Health Risks of Operators & Enrollees

The COVID-19 outbreak has created user and provider fears of health and personal safety. This also presents unique issues for enterprise IT security within the workplace. Before this pandemic swept across the globe, the “normal” routine for identity credential enrollment would not have been deemed particularly unsafe. For years, enrollees, operators, and other staff members have been accustomed to being in close quarters when performing the work-flow processes that resulted in the issuance of the credentials that grant physical and logical access to its user community. Now, however, federal agencies are scrambling to adjust critical business practices, including enrollment for these high assurance credentials, to accommodate the need for heightened personal safety precautions.

Government employee and contractor credentialing is an essential service, but the existing process puts operators and enrollees at risk of illness due to extensive close personal contact. As organizations make changes in operations and workflows to avoid new health risks, it is critical that the security measures that make these credentials effective are not being compromised or forgotten.

If considering an adjustment to the enrollment process as a result of COVID-19, agencies need to remember that a change that reduces identity proofing can be problematic. We need to keep top of mind that the number of identity data records compromised in 2018 reached 3.3 billion and 7.9 billion in 2019. Reduced requirements from high assurance identity proofing coupled with the amount of identity data available from theft can create a significant risk of fraudulent enrollments. This alone can destroy the trust fabric established through HSPD-12 high assurance credentialing.

Mitigating Health Risks
Supervised Remote In-person Proofing (SRIP)

For organizations that issue CIV, PIV-I, PIV, CAC, TWIC and FRAC secure credentials, this solution enables and ensures business continuity in the “new normal.” When using SRIP, the complete in-person proofing process can be managed and completed as if the operator was there in person. Operators can see, talk to, and guide users as required, which maximizes safety and efficient workflow. Government agencies can continue the enrollment processes mandated for credential issuance and renewal without compromise, while meeting guidelines for social distancing and other safety precautions. Enrollees and operators are better protected with SRIP, which is well suited for the social distancing required in the COVID-19 era.

The Office for Management and Budget (OMB) recently issued OMB Memorandum 20-19, which directs agencies to harness technology to deal with credentialing and other issues in the current environment. The OMB Memorandum directs agencies “to use the breadth of available technology capabilities to fulfill service gaps and deliver mission outcomes.” NextgenID’s SRIP technology coupled with its Identity Portals enables agencies to comply with these instructions by allowing them to continue normal operations without the need for deviations or waivers that would impact security.
SRIP allows agencies to avoid the significant cost and administrative burden associated with implementing the temporary expedient of issuing temporary lower level of assurance credentials. NextgenID’s SRIP is the only solution in the marketplace that enables agencies to maintain their HSPD-12 mandated high identity levels of assurance for physical and logical access security, while meeting COVID-19 social distancing recommendations.

SRIP provides remote supervision of in-person proofing using NextgenID’s Identity Portals, an all-in-one system designed to securely perform all enrollment processes and workflow requirements. The portal facilitates the complete and accurate capture at IAL levels 1, 2 and 3 of all required personal identity documentations and includes a full complement of biometric capture support for face, fingerprint, and iris. Enrollment is completed with unmatched speed and uncompromised accuracy in its capture of biometrics, documents, and input data. Security is built into the physical footprint of the Portal, in addition to the enrollment software platform and interface.
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Key Value

The identity and access management solution provided by NextgenID contains a unique, Supervised Remote, In-person Proofing (SRIP) capability integrated across the full product line. SRIP allows for the relocation of the human worker assigned to perform biographic and biometric collection at entry/exit sites. Instead of providing these services locally, they can be provided remotely, on a one-to-many basis, from a centralized call center. These capabilities are especially important when considering the current COVID-19 environment and the challenges that COVID-19 brings for the required face-face interactions in support of medium and high assurance proofing.

Remote Identity Proofing

Operators remotely guide the enrollee through the process and manage the portal. Operators remain at a safe distance whether across the room, in the next office, or anywhere else in the world.

Health Safety

Sanitizing wipes can be used to clean keyboard, mouse, and fingerprint scanner equipment between uses, minimizing cross-contamination. Temperature scanning devices can capture and track health data or bind it to an identity for monitoring and contact tracing.

Contactless Enrollment

Engaging with the portal requires minimal contact from the enrollee. The remote operator can guide and remotely operate the portal. Biometrics can be collected with contactless capture equipment or when contact is required, devices can be sanitized between sessions.

High Assurance
Identity Enrollment & Proofing

What does this SRIP enrollment process look like? The enrollee interacts with a remote in-person proofing operator through a secure two-way audio and video connection using an unmanned identity portal to capture the required identity information and biometrics. There is minimal contact between the enrollee and the portal, and sanitized wipes are provided to clean the keyboard, screen, and fingerprint scanner equipment between uses. The operator remotely guides the enrollee though the steps from a safe distance, whether across the room, at their home office, or at a facility on the other side of the country. This void of close proximity, human-to-human contact helps combat COVID-19 and keeps people safe.

Here’s how Supervised Remote In-Person Proofing Works

01  Enrollees interact with an unmanned, all-in-one identity portal to capture required identity information and biometrics

02  Engagement with the portal requires minimal contact; sanitized wipes are provided to clean keyboard, screen and fingerprint scanner equipment between uses
03  Operators remotely guide enrollees though the process and operate the portal

04  Operators remain at a safe distance whether across the room, in the next office or anywhere else in the world

Benefits and Values

We focus on improving the efficiency, speed, and security of mission-critical identity enrollment and credentialing operations. Our technologies are engineered to dramatically reduce the time and cost of capturing accurate data when creating a high-assurance digital identity.

High Assurance

End-to-end trusted Identity Assurance Level 3 (IAL-3) customizable identity solutions.

High end security

Hardware and location monitoring, full encryption capabilities, zero data store on location.

Patented Technology

Our catalog of hardware portals and software platforms is built on 12 issued patents.

Custom Solutions

Comprehensive, customizable, extensible, standards-compliant, and future-proof technologies.

Rapid Onboarding

Web-services for rapid deployment of Identity, Authentication, and 3rd-party services.

Efficient Deployment

Reduce operational expenses, centralize key functions, capitalize on PKI infrastructure, share services.

How to Buy
Tailored Procurement

NextgenID offers multiple models for the use and deployment of its Trusted Identity Platform. Whether you need our full suite of products and services or a customized subset that matches your identity requirements, NextgenID offers procurement models that are tailored to each individual customer.

Private Deployment

Suitable for organizations and agencies that wish to deploy high assurance identity programs within a closed environment, whether it’s on premise or cloud deployment in private or public locations. NextgenID offers its solution in part or as a full suite.

Shared Deployment

Suitable for organizations and agencies that wish to deploy high assurance identity programs and doesn’t wish to endure capital outlay costs of its own physical infrastructure. By utilizing NextgenID’s rapidly growing partner networks of commercially deployed identity portals across the United States and the globe.
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NextgenID operates a global partner network of systems integrators and service providers that enables it to provide services throughout the globe. NextgenID currently offers services within the Americas, Europe, Africa, the Middle East, and Asia Pacific.

NextgenID is actively working to explore new opportunities and form new alliances that expand its reach within new markets.


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